Ryerson Project
Ryerson Project Item 100
I believe customer service has gotten worse over time.
American adults' average (mean) response was 7.01 on a scale of 0 (Disagree) to 10 (Agree). 231 responses have been collected (so far) from 2026-05-14 to 2026-10-09.
Descriptive Statistics
| Mean | 7.01 |
|---|---|
| Median | 7.00 |
| Standard deviation | 2.38 |
| N | 231 |
| Standard error | 0.157 |
All-Time Distribution
Comparison to Other Items
Based on all-time mean agreement, this item ranks 47 out of 139 qualifying items and is at the 66.7 percentile.
Qualifying items have 100 or more total observations. Higher means indicate more agreement and therefore a higher rank.
Monthly Trend
Observed Trend
Observations suggest unchanging agreement over the observed period, from 2026-05-14 to 2026-10-09. The estimated change over that period is 0.317 points on a 0 to 10 scale. Regression results place a 95% confidence interval around that observed-period change of [-0.790, 1.424].Regression table
The daily slope annualized over 365.25 days is 0.783 points per year, with a 95% confidence interval of [-1.949, 3.515]. This short-window annualized number is provided for reference, but the observed-period change above is the primary trend estimate.
Call:
lm(formula = response_value ~ days_since_start, data = model_data)
Residuals:
Min 1Q Median 3Q Max
-7.1627 -1.9708 0.0474 2.0377 3.1438
Coefficients:
Estimate Std. Error t value Pr(>|t|)
(Intercept) 6.856155 0.319118 21.485 <2e-16 ***
days_since_start 0.002144 0.003797 0.565 0.573
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Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
Residual standard error: 2.387 on 229 degrees of freedom
Multiple R-squared: 0.00139, Adjusted R-squared: -0.002971
F-statistic: 0.3188 on 1 and 229 DF, p-value: 0.5729