Ryerson Project
Ryerson Project Item 100
I believe customer service has gotten worse over time.
American adults' average (mean) response was 7.02 on a scale of 0 (Disagree) to 10 (Agree). 198 responses have been collected (so far) from 2026-05-14 to 2026-09-18.
Descriptive Statistics
| Mean | 7.02 |
|---|---|
| Median | 7.00 |
| Standard deviation | 2.33 |
| N | 198 |
| Standard error | 0.165 |
All-Time Distribution
Comparison to Other Items
Based on all-time mean agreement, this item ranks 43 out of 135 qualifying items and is at the 68.7 percentile.
Qualifying items have 100 or more total observations. Higher means indicate more agreement and therefore a higher rank.
Monthly Trend
Observed Trend
Observations suggest unchanging agreement over the observed period, from 2026-05-14 to 2026-09-18. The estimated change over that period is 0.513 points on a 0 to 10 scale. Regression results place a 95% confidence interval around that observed-period change of [-0.700, 1.725].Regression table
The daily slope annualized over 365.25 days is 1.474 points per year, with a 95% confidence interval of [-2.012, 4.960]. This short-window annualized number is provided for reference, but the observed-period change above is the primary trend estimate.
Call:
lm(formula = response_value ~ days_since_start, data = model_data)
Residuals:
Min 1Q Median 3Q Max
-7.003 -1.903 0.084 2.003 3.231
Coefficients:
Estimate Std. Error t value Pr(>|t|)
(Intercept) 6.768694 0.344012 19.676 <2e-16 ***
days_since_start 0.004036 0.004840 0.834 0.405
---
Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
Residual standard error: 2.328 on 196 degrees of freedom
Multiple R-squared: 0.003535, Adjusted R-squared: -0.001549
F-statistic: 0.6953 on 1 and 196 DF, p-value: 0.4054